Policy
Cancellation Policy
If you cancel your appointment with less than 24 hours notice you will be charged 50% of the appointment cost.
If this is not paid all future appointment will be cancelled.
If you do not turn up to an appointment and do not let me know you will be charged the full cost of the appointment.
If this is not paid all future appointment will be cancelled.
If you more than 25 minutes late to your appointment I will not have time to do your nails and you will be charged for the appointment.
Purchasing and Shipping
Shipping Policy
We offer free expedited shipping for items purchased on our website when you spend 70 euros or more.
For orders under 70 euros, standard shipping rates apply, based on the weight and dimensions of your order, as well as the shipping distance. Our shipping rates are based on Posti and Matkahuolto rates.
Please note that from time to time, we offer special rates as part of promotions or seasonal campaigns, which may differ from the rates mentioned above.
Current Shipping Locations
We currently ship throughout Finland.
Order Processing
Orders placed on weekdays (Monday to Friday) will be processed within 48 hours. Orders placed on weekends and holidays may require an additional processing time of up to 24 hours.
Current Shipping Options
Pick-Up at Helsinki Locations:
Kolmas linja 5, Hakaniemi, and Kalevankatu 38, Kamppi. Available on weekdays during salon hours. Free of charge.
Standard Parcel Post – estimated delivery time 2-3 business days from the processing
of your order*
Posti and Matkahuolto rates apply based on the recipient's address and the package's weight and dimensions.
*Delivery times may depend on the recipient's address, seasonality, weather conditions, pandemics, or other factors. Orders do not require a signature for delivery.
Taxes
All taxes are subject to applicable federal tax legislation.
If you have any other questions, please contact our team at inspiremanicure@gmail.com.
Returns
Purchases made on our website can be returned to any of our two locations in Helsinki. Online purchases can also be returned by mail with a refund issued to the original method of payment.
For a full refund, excluding shipping costs, returns must be sent by mail within 7 days of the delivery date, with a proven postmark date.
Any returned item must be in its original packaging, unused, and undamaged.
Inspire Nail Studio reserves the right to refuse or adjust a refund.
All shipping costs are the responsibility of the customer and are not refundable. Return shipping must be covered by the customer.
All hairbrushes, makeup brushes, body brushes, facial tools, and cosmetics are final sale and non-returnable.
Returning Items by Mail
If you wish to return an item, please contact us at inspiremanicure@gmail.com with your original order number and the reason for returning the item. Please note that these emails are processed Monday to Friday from 9:00 AM to 5:00 PM. If your return is approved, we will send you a confirmation email along with detailed return instructions.
The standard procedure for returning items by mail is as follows:
You receive a confirmation email from us (please note that this is not final approval for a refund as we have yet to inspect the item).
You send your item to the address provided in the return instructions.
We inspect your items and either approve, adjust, or deny the refund. We will send you an email with our decision.
If we approve the refund, we will use the card that was used for the original purchase.
If the item was a gift, we will review the original purchase and offer an exchange or a digital gift card for our studio.
It is important that all items are in their original packaging, unopened.
If you plan to return the item to one of our salons in Helsinki, please bring valid photo ID along with the original method of payment. If the item was a gift, please arrange the return with our team by emailing inspiremanicure@gmail.com.
We Are Here to Help
If you have any other questions regarding our policy or items that you received damaged, please contact us by emailing inspiremanicure@gmail.com. Please note that our salons DO NOT have information to assist you with online orders; you must contact our orders team.